Frequently Asked Questions

If you have any further inquiries do not hesitate to give us a call.

What is Tok's Care Solutions?

TOK’s Care Solutions is an innovative Recruitment, Counselling, and Compliance agency, built on 30+ years of experience providing staffing solutions nationwide for both the NHS and the private sector.

We operate 24 hours a day, 365 days a year, maintaining outstanding service to both our clients and our candidates. We are motivated, experienced, and passionate about what we do. We understand the importance of reliability and efficiency and have based our service on these values. With proven experience in all sectors, we always look to build a strong relationship with our candidates just as much as our clients as we have grown to comprehend they go hand in hand.

We provide experienced and appropriately skilled qualified healthcare professionals, which are selected through our strict vetting processes to assure our clients are getting the best quality staff – covering both temporary and permanent provisions.

How are the counsellors verified?

Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, proof of identity, and references from other licensed practitioners who have worked with them. We then cross-check their licensure information with their respective state licensing board.

In addition to checking credentials, each potential provider needs to complete a case study exam by a licensed clinician and a be evaluated in a video interview. The result of this rigorous 4-5 week process is that only about 15% of the therapists who apply to work through Tok's care Solutions are accepted to the platform.

We also show the full licensing information for each provider to make it easy for you to do your own due diligence on your counsellor.

Is Tok's right for me?

Tok's care Solutions may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counsellors who are specialised in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

Tok's Care Solutions is not the right solution for you if any of the following is true:

• You have thoughts of hurting yourself or others

• You are a minor or you are under the care of a legal guardian.

• You are in an urgent crisis or an emergency situation

• You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care

• You were required to undergo therapy or counselling either by a court order or by any other authority.

• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

How will I communicate with my counsellor?

You can get counselling in four ways:
Exchanging messages with your counsellor
Chatting live with your counsellor
Speaking over the phone with your counsellor
Virtual/Online conferencing with your counsellor

You can use different ways at different times as you wish, based on your needs, availability, and convenience.

What are the benefits of registering with The Recruitment Solution?

Tok's Care Solution are a highly reputable, customer centric automotive recruitment agency, with an array of expertise at our disposal.

We have in-depth market knowledge and fantastic network relations meaning we will aware of many vacancies that are not advertised, providing more opportunities for you.

We also manage your application and will liaise with the client on your behalf. Tok's Care Solution can also give CV feedback, interview advice and negotiate salaries at offer stage.

What happens to the personal information on my application form?

This information will be treated within the strictest confidence and with the utmost regard for the Data Protection Act 1998.

Your personal details will be stored for a maximum of six months at which time they will be confidentially disposed of.

If you are successful in your application your personal information will be kept securely on your personal file.

Would you accept a CV?
We encourage all applicants to use our on-line application process which can be accessed from the each course advert.
What is the meaning of Compliance?

Compliance stands for following national and international laws and regulations as well as
Tok’s internal policies, guidelines and procedures, such as the Code of Conduct.

Tok's Care Solutions has a strong interest in preventing corruption, fraud, misstatements of financial
transactions, conflicts of interest, abuse of market power and intellectual property, or theft.

What is our advantage if we are compliant?

Compliance is necessary for a sustainable business – having a clean Compliance record
supports continued business and profitability.

A strong Compliance program instils trust in our customers, (potential) employees,
investors and the authorities, and can be an effective marketing tool.

Compliance protects all of us and our business.